Will the Magento Inventory Management mobile app work on Android and iOS?

Yes, the app is available for both Android and iOS operating systems. You can download it from the respective stores.

Do I need to install anything on Magento?

Yes, you need to install the “MageMob Inventory” extension on Magento.

Will I be able to upgrade Magento Inventory Management extension from a lower plan to a higher plan?

Yes, you can upgrade it by paying the balance amount.

Do you provide installation service?

Yes, we do provide the installation service for Magento Inventory Management extension. You can check on the the installation service checkbox while purchasing the product. If you have already purchased the product, you have to navigate to your Account and purchase the Installation Service.

Can I edit the extension?

All our extensions are 100% open source. You can customize the extension except the file containing our license code.

What if I get an error message after the installation of Magento Inventory Management extension Or 404 Error Page not found, after installing extension?

No need to worry. Just log out of your Magento admin panel and login in again.

Can you customize the extension and app as our store needs?

Yes, we do customize Magento Inventory Management extension and app as per your needs. You can contact our Support Team from here.

Do you have a refund policy?

Yes, you can refer our refund policy @ https://www.appjetty.com/refund-policy.htm. We stand behind the quality of our extensions with a 30-day money back guarantee.

How many domains can I use with single licence purchase?

AppJetty provides 1 primary domain and 1 sandbox domain with a single licence. The sandbox domain will be deactivated at the end of the 30 days trial. In order to get this validity extended, kindly contact AppJetty support.

Does it work with third party scanner apps?

No, to scan product’s barcode and search, you can get ultimate version of the product.

What if I cannot login to the the Magento Inventory Management app?

Please ensure that you are using the correct username, password and URL. You can get the correct URL to enter by following the below mentioned steps:
i. Login to your admin panel.
ii. Go to System → Configuration → MageMob Inventory.
iii. Look for “Store Base Url QRcode” and scan it with your device.
iv. This will show you the URL to be entered while signing in the app.
Note: If you have set “Add Store Code to Urls” to “Yes”, then kindly append the store code to the URL to login with the app. You can check the setting at following path:

System → Configuration → Web → URL Options → Add Store Code to Urls

The Magento Inventory Management App is not working fine on Android 6.0. What may be the reason?

Please ensure that you have granted required permissions for the app. For enabling permissions, please go to Settings → Apps → MageMob Inventory → Permissions and enable all required permissions to make the app work properly.

What sort of notifications will I receive in the Magento Inventory Management app?

You will receive the following notifications based on your back end configuration:
i. Order notification
ii. Product notification
iii. Customer notification
iv. Review notification
v. Low Stock Notification

Can the notification message be customized?

Yes, you can provide the notification message for new order placed, new customer registered and new review added for product.

I got this error "Exception #2 (ReflectionException): Class Biztech\ModuleName\Helper\Data does not exist". What might be the reason?

This is possible when "Data.php" file of our extension is not uploaded properly.
Please try uploading the file again from below path:
/app/code/local/Biztech/ModuleName/Helper/Data.php
You can also ask your server admin to whitelist this file to prevent any further issues.

Is it mandatory to create a default warehouse for products?

No, once you install the Magento Inventory Management extension, a default warehouse will be created and you need to assign every products to that warehouse, or warehouse will automatically assign only when you will save the products.

Is there a way out to see who updated the product quantity?

Yes, we have a module called “Inventory log” which will provide you with the following information:
i. Product SKU (which product’s quantity has been altered)
ii. System action (quantity has been altered using which action)
iii. Action type(quantity has been increased or decreased)
iv. Product’s quantity before and after the action
v. Processed date
vi. Interface(mobile or desktop)
vii. User

What is the difference between Pending products and Pending Orders?

Pending products will list the products which are “Out of Stock” and the need to order them from supplier to get them back in stock.
Pending orders will the list the orders which are backordered and you need to purchase from supplier to fulfill the sales orders.

Can single purchase order have multiple stocks received?

Yes, as we allow partial delivery, single PO can have multiple SR.

Is it possible to create purchase order for different suppliers at once?

Yes, you can select multiple suppliers in the PO generation at a time. But PO for multiple suppliers will be generated different.